Note: Please read the following return policy carefully before you place an order. You acknowledge and agree our Return Policy by default once purchasing at our site successfully. We have underlined or color-highlighted some important terms. This policy applies to shirleyprom.com.
1. All our dresses aren't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to measure for each customer.
2. All our dresses from shirleyprom.com are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising.
3. We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.
4. Carefully read our return policy and make sure that all criteria are met before mailing any items back to us. This return policy is applicable to all items in our site except those specially marked.
5. Please do not return items without consulting with our customer service. They are going to initiate the return process with you.
6. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized, or damaged in any way cannot be accepted for return.
7. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender
8.The settings of your computer screen may alter the color of the pictures shown on our site. Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Note: We DO NOT accept any returns or refunds if the color is right according to your color information on the order. If you love the color shown on pictures, please choose the option: "show as picture" but not the color you consider in your mind.
Note: We will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.
01. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud. We will do our best to process your return and refund as fast as possible.
02. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
03. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
04. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.
05. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
1. Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
2. Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.
3. Orders canceled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price, in order to cover the material cost.
4. Orders canceled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price, in order to cover the material cost and necessary labor cost.
5. Orders canceled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of the product purchase price at most, the exact refund depends on the cancel time) consisting of the full shipping cost.
6. Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please click Contact Us to proceed.
shirleyprom.com has the final right to explain every term on our website.
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